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No Monkey
Terms and conditions
Privacy Policy No Monkey
No Monkey is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.yourbusinessname.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
No Monkey will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints, please contact us at:nomonkeycustomers@gmail.com
No Monkey-142 Queen Street Barraba, NSW, 2347, Australia.
Ph: 0429 936 335
Shipping Policy for No Monkey Workout Deodorants
Effective Date: 19/09/2023
Thank you for choosing No Monkey. We are committed to providing a seamless and reliable shipping experience for our valued customers within Australia. This Shipping Policy outlines the terms and conditions that apply to the shipping of products purchased through our website.
1. Shipping Provider:
No Monkey utilizes Australia Post as the primary shipping provider for all orders within Australia. We have chosen Australia Post for its extensive network and reputation for timely and secure deliveries.
2. Shipping Availability:
At present, No Monkey exclusively offers shipping services within Australia. We apologize for any inconvenience this may cause to our international customers and appreciate your understanding.
3. Standard Shipping Fee:
We offer a flat shipping fee of $10 for all standard shipping orders placed on our website. This fee applies to deliveries made anywhere within Australia.
4. Shipping Limitations:
For standard shipping, customers can purchase up to 3 tins of Deodorant per order. Should you wish to buy 4 tins or more, we are delighted to offer free shipping as a token of our appreciation.
5. Delivery Timeframe:
We strive to process and dispatch all orders within 1-2 business days. Once your order has been shipped, Australia Post will provide an estimated delivery timeframe. Please note that delivery times may vary depending on your location within Australia.
6. Tracking and Notifications:
To ensure transparency and peace of mind, all orders shipped through Australia Post include tracking information. Once your order is dispatched, you will receive an email notification containing the tracking details. You can track the progress of your shipment directly on the Australia Post website.
7. Delivery Addresses:
Please ensure that the shipping address provided during checkout is accurate and complete. No Monkey will not be responsible for any delays or mis deliveries caused by incorrect or incomplete address information. We recommend double-checking your details before finalizing your order.
8. Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns Policy, which can be found on our website. We strive to provide the highest quality products, but if you encounter any issues with your order, please reach out to our customer support team for assistance.
9. Contact Information:
If you have any questions, concerns, or require further assistance regarding our shipping policy, please contact our customer support team at nomonkeycustomers@gmail.com. Our dedicated team is available to assist you during our regular business hours.
No Monkey is committed to providing a seamless and enjoyable shopping experience for our customers. We appreciate your support and look forward to serving you again in the future.
Thank you for choosing No Monkey!
Luke Urquhart.
CEO
No Monkey
Thank you for shopping at No Monkey. We strive to provide you with the best possible shopping experience, and we understand that sometimes a product may not meet your expectations. This returns policy outlines the guidelines for returning or exchanging a product purchased from our store.
1. Eligibility for Returns or Exchanges
- You may apply for a refund or exchange if you are unhappy with your product within 30 days of the original purchase date.
2. Return Process
- To initiate a return or exchange, please contact our customer service team within 30 days of your purchase. You can reach us via email (nomonkeycustomers@gmail.com), and our team will guide you through the process.
- You will be required to provide the order number, product details, and reason for return or exchange.
- Once your return request is approved, we will provide you with a return authorization number (RMA) and further instructions on how to proceed.
3. Shipping Costs
- The customer is responsible for the shipping costs associated with returning the product. This includes the cost of shipping the return product back to our warehouse.
- We recommend using a trackable shipping method to ensure that the item reaches us safely.
- Please note that we are not responsible for any lost or damaged items during the return shipping process.
4. Refund or Exchange
- Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned above.
- If the product is deemed eligible for a refund or exchange, we will process your request within 5 business days.
- Refunds will be issued in the original form of payment used during the purchase.
- Exchanges will be processed based on the availability of the desired product. If the requested product is not available, we will provide you with a refund instead.
-The exchange product will be mailed back to the original order address unless a different address has been requested and communicated back to No Monkey.
5. Exceptions
- In case of a defective or damaged product, please contact our customer service team immediately, and we will assist you accordingly.
Please note that this returns policy is subject to change and may be updated from time to time. We encourage you to review our website for the most up-to-date information regarding our returns policy.
If you have any further questions or require assistance with a return or exchange, please do not hesitate to contact our customer service team. We are here to help!
Thank you for choosing No Monkey Products.
Luke Urquhart
CEO